How Batteries Work

Does the sonnenBatterie always need to be connected to the Internet?

The sonnenBatterie needs to be connected to the Internet for warranty purposes and to allow you to monitor your household energy usage. The battery can operate without an internet connection, however, it cannot receive automated software updates. This means that you won't be able to use the monitoring and, therefore, it does not allow us to provide you with a warranty.

How do I know if the sonnenBatterie is working?

When the battery is operating in normal conditions, the LED indicator pulsates in white. Through the Internet connection, the system sends metering data to the online portal and monitoring app and informs our technical support team on any maintenance requirements. sonnen works together with your installer to ensure the sonnenBatterie gets back online as soon as possible if it ever loses its connection.

The different colours displayed by the eclipse, or by the LED indicator and its operational status is listed below:

• Pulsing White: Normal - No worries, everything is fine.
• Pulsing Green: Off-grid - No worries, your most important appliances are being supplied.
• Pulsing Orange: No Internet connection - Please try to restart your internet router.
• Solid Red: Error - Please call our technical support for service.